Patient Relations Coordinator
Job Description:
The Patient Relations Coordinator will play a vital role in ensuring our patients receive the best care by coordinating treatment plans and verifying insurance benefits. This position requires excellent communication skills, a strong understanding of insurance processes, and the ability to work collaboratively with both patients and healthcare providers.
Job Responsibilities:
- Benefits Verification: Contact insurance companies to verify patient benefits and coverage for proposed treatments, ensuring accurate and up-to-date information.
- Treatment Plan Coordination: Work closely with healthcare providers to develop and coordinate individualized treatment plans for patients.
- Patient Communication: Communicate with patients regarding their treatment plans, insurance coverage, and any financial responsibilities.
- Documentation: Maintain detailed and accurate records of all insurance verifications, patient interactions, and treatment plans.
- Problem Solving: Address any issues or discrepancies related to insurance coverage or treatment plans promptly and effectively.
- Compliance: Ensure all activities are conducted in compliance with relevant regulations and organizational policies.
Job Requirement:
Education: Graduate/Undergraduate. Additional education or training in US healthcare administration, medical billing, or customer service is preferred.
Experience: 1 to 2 years prior experience in international call center, customer service or healthcare billing role, with demonstrated proficiency in phone communication, negotiation, and conflict resolution skills.